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fail

May 18

That time I refunded the client

I have many degrees from YouTube University. One of my most recent “degrees” is in boulder retaining walls. One contractor does a good job of teaching viewers the difference between a well-constructed and a poorly constructed wall.  He explains why contractors build it a certain way (cost; ease) versus what the consumer desires (quality; durability). In his videos, viewers see all the failing walls he’s paid to fix because the boulders weren’t placed correctly the first time. He’s ... Read On >

Oct 22

Whose fault is it when the fundraising auction fails?

Over the last two years I renovated my house. I purchased windows and five major appliances as part of the remodel. Nothing was cheap -- the cost of some of these purchases hovered around the price of a car. Shortly after the sales process was complete, I started getting sales calls, asking me to buy extended warranties. All these conversations got me to thinking -- if one of these appliances or the windows start to give me problems, I may have a hard time knowing if the problem was ... Read On >

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