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You are here: Home / Blog Post / Fundraising auctioneer nightmares: When all hell breaks loose
Aug 27

Fundraising auctioneer nightmares: When all hell breaks loose

Sherry Truhlar 2 Comments

The National Auctioneers Association recently sent a survey to fundraising auctioneers, asking them about “tough situations that might arise during a benefit auction.”

They listed possible situations that may occur.  I’ve posted them below and expanded on the suggestions.

I don’t pretend to have seen it all, but I have seen a lot since becoming a fundraising auctioneer.  And if you have experienced a minor set-back or even a catastrophe at your fundraiser, you’re not alone.  This post may comfort you.

When a crisis strikes your event, you’ll appreciate having hired professionals who have “been through this before.”

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Horrendous weather, like snow, hurricane, flooding

Here’s a lesson in relativity.

In 2018, a school in northern New York had a massive snowstorm on event day.  All registered guests showed up.

A similar weather system hit a Washington, D.C. school nearly 10 years prior.  That school re-scheduled its auction for the following weekend.

Same bad weather; two different responses.

Nobody shows up for the auction

In 2008, a school had significantly reduced attendance when three events — a rescheduled concert, a sports game final, and a bar mitzvah — were all scheduled on their event night.

The auction went forward, but the numbers were way down.

Power outage

I’ve not yet experienced a long power outage.

But in 2018, I worked several events whereby the mobile bidding system failed to work.  The power was on, but the wireless networks were a no-go.  Contingency plans had to be used.

Fire alarm

In 2018, a nonprofit’s live auction was interrupted by a fire alarm in the hotel.  Hotel staff required everyone to leave — walking up four levels without the use of the escalators.

After 45 minutes and no fire, guests were allowed to return to the ballroom.  By then, many had left.

Medical emergency

In 2019, a social services nonprofit delayed its program by at least 30 minutes while a volunteer was treated for dehydration and whisked away by ambulance.

Death

In 2014, a nonprofit’s gala chair was killed in a plane crash a few days prior to the event.

In 2017, a nonprofit’s gala co-chair passed from the very disease she was raising money to cure.

It put a different spin on each gala.

Rogue speaker

In 2015, the president of the board of directors took the microphone to vocally admonish guests for not giving more in the paddle raise.

The situation was made more awkward because the nonprofit ran a battered women’s shelter.  His remarks were a verbal beating.

Within a few days, he was no longer on the board.

Buyers are too distracted to bid

This can be caused by several factors. Here are three.

Low-quality sound systems have made it difficult for guests to understand me.  The volume was loud, but the clarity of the sound was poor.  When that happens, guests start loud conversations so they can be heard.  The problem compounds as other buyers become distracted by those talking.

Venues can also create problems.  If guests perceive that one part of the venue is nicer than another part, you’ll have a hard time moving them to the less attractive area.  We see this sometimes when guests resist leaving a pleasant outdoor area to go inside to the program.

And the wrong size of venue creates problems, too.  In 2016, a school gym was much too large for the guest count.  During the auction, guests spread into the corners, “hiding” (and talking) from the program, which was in the center of the gym.

Falling down on dance floor

In 2012 while working at a school auction, I walked across the dance floor to approach a bidder.

I made it halfway before slipping on the slick floor.  I fell hard.

It’s another reason I despise dividing a room with a dance floor.

Wardrobe malfunctions

Strategically placed safety pins work wonders with clothing.

But an incident in 2017 involved my shoes.  While walking onto the stage to start the live auction, the high heel snapped off my sandal.

Time was of essence, so I worked the live auction barefoot.

Flight delay

A few weeks ago, flights along the East coast were delayed again and again due to a weather system slowly moving north.  I was unable to fly off Martha’s Vineyard island and return to Washington, D.C. where a second suitcase sat packed with the clothing I needed for my next two auctions.

I found alternative arrangements (a ferry and rental car) to make it to my next event.  Scheduling was tight so shopping was not an option; I wore the same outfit to three events.

The outfit wasn’t a great transitional piece, but what I hated most was that my flips (which were fine for event #1) weren’t an ideal fit for events #2 and event #3.

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Got your own story of drama?  Share it below.

If you liked this post, you might also like reading the Swear Words of Estate Auctioneering.

 

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Copyright © 2019 Red Apple Auctions Co. All Rights Reserved

About Sherry Truhlar

Fundraising auctioneer and educator, helping schools and nonprofits plan more profitable benefit auctions. A prolific writer for her own blog and other fundraising sites, she’s been covered in The Beacon-News, Town & Country Magazine, The Washington Post Magazine, Northern Virginia Magazine, Wiley's Special Events Galore!, AUCTIONEER, and other publications.

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Comments

  1. Debby says

    August 27, 2019 at 12:16 PM

    One of our clients had a Fund a need speaker that had a heart attack after exiting the stage. He did not survive.

    Reply
    • Sherry Truhlar says

      August 27, 2019 at 12:17 PM

      !!!!!!! Oh my.

      Reply

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I was very fortunate to have Red Apple on board for my first auction. Working with Sherry was invaluable. She provided guidance at every phase of planning, from procurement on forward – and she challenged us to make our event more ambitious and more successful at every stage. Thank you, Sherry!

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Oak Hill School (Eugene, OR)
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Darrell, a long-time attendee
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Sherry, personally, I can’t even begin to tell you the immense amount of positive feedback that I received having YOU (and Darby) there with is this year! Some of the tidbits: You added EXCITEMENT and ENTERTAINMENT… You added EXPERTISE and FUN… You helped the evening FLOW, in a wonderful and positive direction… You were FUN,… Read The Rest “Anne Livaudais Knudsen, 5th year gala co-chair”

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You have NO idea of how many people came up to me (I know Julie as well) and said, ‘That auctioneer was incredible … she engaged the crowd, … she got the bidders to bid without being rude/pushing, … I loved observing her, I just watched her, … she did a great job.’ It was… Read The Rest “Staci Meruvia”

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Irene attended one of my New Hampshire auctions and assumed I must be a radio personality — until I started to chant that fast talk. “I’ve been to this event before with a couple of other auctioneers,” she said, “Your ability to get personal with people in a way that isn’t intimidating — men, women,… Read The Rest “Irene”

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As a former Fox News Anchorwoman, I am often called on to perform at auctions. So, I know first-hand that auctioneering can be a difficult job. Sherry Truhlar is one of the best in the business. She is skillful at managing an audience and keeping them focused on the task at hand – which is… Read The Rest “Cynthia Steele Vance”

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